They often tend not keep their promise to return your money if you are not satisfied with the order. At theacademicpapers.co.uk, we want you to FEEL SAFE when placing your order with us!
Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. All refund requests are processed within 4-6 business days.
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order’s status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns, through our customer support support representatives.
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, 2checkout), do not hesitate to contact us. Forward both receipts to our customer support representatives and the extra payment will be refunded in full within the shortest possible time.
If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them. Otherwise, they are regarded as regular orders and standard refund procedures apply (see *I want to cancel my order*).
We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund and provide you with a discount code for your next order.
If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Resolution Specialist reviews your claim and proceeds with an appropriate refund after you request it.
If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now falls into the 24-hour delivery category, and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (11-14 days or longer) we refund 7% upon your request.
If the first version of a paper is late and is not approved by you, you are eligible for a full refund and a discount for your next order as you might not need the paper anymore.
Lateness refunds and price recalculation do not apply to revisions, since revision deadlines are set separately.
In order to avoid confusion, please make sure you choose the correct deadline when placing an order. Your final submission deadline should correspond to the date when your paper is due, and should exceed your first draft deadline by at least 30%, so that we are given a leeway for any possible revisions of your order.
If you are not completely satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund by clicking the “Refund” button on your personal order page and choosing “I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund”.
If you choose this option, you are automatically provided with the MS Word version of the paper. You then have 14 days to provide strong reasons and examples to back up your claim, or your own revised version of our paper as supporting evidence. As soon as you do that, up to 40% could be refunded at the Dispute Department’s discretion. To request a partial refund after you have already approved the last version of your order, contact our support team in chat, over the phone, or through your personal order page for assistance.
Failure to provide information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
All partial refund requests should be submitted by asking “Customer Support Representatives” which are always 24/7 online.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund.
In case of a full refund request, the Company reserves the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases, and “publish online” means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used.
Customers have the opportunity to review their order and request additional corrections if necessary. However, once you have approved the paper, you cannot request a full refund. If you have at least once approved either the initial, or the revised version of your paper by asking customer support representative, you are only eligible for a partial refund.
Please note that, although you are able to apply for a full refund for such types of services as editing, rewriting, proofreading, CV, cover letter, or resume, your paper will not be published on-line since it may contain your personal information.
All full refund requests should be submitted through the “Customer Support Representatives“ online 24/7 within 14 days from the time the paper is delivered.
For orders using the Progressive Delivery feature, the deadline for a revision request is limited to 21 days after initial approval. Once you press the “Approve part” button in your Progressive Delivery and proceed to the next section of your order, you cannot request a refund for the previously approved part.
You can receive a refund for only the last section of the order delivered to you. All parts of the order approved using “Approve part” button become non-refundable once we start working on the next section. The 10% Progressive Delivery fee itself is non-refundable.
The $5 deposit for our Writer’s sample service is non-refundable, so please make sure you check the samples provided on time. If you fail to request a different writer within the given time, we regard it as acceptance of the writer initially assigned.
Please note that if you wish to receive a refund for the extra 30% editor’s service fee, you must request it as a partial refund using the “Refund“ button on your personal order page.
If you pay the extra fee for an Advanced or ENL (English as a Native Language) writer, but we are unable to find one to work on your order at the time, and assign a writer with a lower category (such as Best Available) instead, the extra fee is refunded to you.
Please use your discount code upon placing a new order, we do not issue refunds for discounts and they may not be applied once you have paid for the order.
Please note you have 14 days to approve your order (or order part for orders with Progressive Delivery feature). Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page. If you fail to request a revision or to approve your order (or order part) within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.
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