Terms and Conditions

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Our Agreement to Serve As Agency with You (Customer).

By placing an order at www.theacademicpapers.co.uk, you are making an agreement with The Academic Papers UK. It is important for you to read our terms and conditions carefully. You should also understand that by placing an order at our website means that you agree with our terms and conditions.

  • The Company acts as an agency that the customer appoints to get his/her order completed by an expert in the field.
  • The Company is liable to get the order completed within the given time frame meeting all the requirements as provided by the Customer in the order form.
  • The Company is entitled to refuse any order in case a suitable expert not available and in this case, the Company will refund any payment made by the Customer in respect of that order.
  • In a case, if the customer is not satisfied, the Company will take necessary actions as described below in this agreement.

Order Process:

  • 1.1: While placing an order with The Academic Papers UK, the customer will have to provide all the information like email, address, phone number accurately. Failure to provide the original details will result in canceling the contract which means canceling the order.
  • 1.2: While placing the order, the customer needs to briefly describe the requirements of the paper and attach all the sources/documents which may be helpful for the writer to understand the topic. Furthermore, if the customer has library access then he/she can provide the library access details so that the writer may get any information required to complete the paper however providing library access is optional. The customer has the right to not disclose the library access details with us. In this case, the writer will get all the information related to the course himself.
  • 1.3: The customer is required to pay the full amount for the order in advance. However, upon request from the customer and after mutual agreement, a custom discounted price link is generated (if available) else the customer is required to make full payment.
  • 1.4: We prefer payment in full however there is an option for the customers to pay in two installments. For this purpose, a customer can discuss with our customer support representatives and pay accordingly. We offer our customers to pay only 2 installments. 1st installment will be paid instantly while placing an order while the 2nd installment will be paid after getting the first draft of the paper.
  • 1.5: As soon as the company receives the payment from the customer, a writer is assigned to work on the paper of the customer. The Customer can ask any question directly from the writer. However in case if the customer is not satisfied with the writer then the customer may ask customer support representatives to change the writer and hence a new writer will be assigned to work on the paper of the customer.
  • 1.6: Use of Samples for Quality Assurance: You will be asked to accept our Privacy Policy at a later stage. By accepting, you agree to allow us to use your order for quality assurance purposes. We only use a short abstract from your paper (not more than one page) to provide other clients with a work sample from their writer. The copy of the extract from your order is protected, so it cannot be copied or distributed.

Delivery of Service:

  • 2.1: The company is liable to provide the services on time or even before the delivery deadline. However, in certain situations, which are not under the control of humans like a storm or any other disaster, providing us wrong email contact in the order form or any other issues like the customer has changed the writer or order requirements near the deadline then the order delivery can be late. Instead of all these issues, the customer will get his/her order on time.
  • 2.2: Since we are operating 24/7, the deadline for submission includes weekends and national holidays (UK). This is to facilitate customers and fulfill our promise of service delivery i.e 24/7/365.
  • 2.3: All the completed papers are sent via email ID provided by the customer in the order form after agreeing with terms and conditions. When the completed order is sent from us, the customer is responsible to download it as soon as possible. In some cases using spam filters or any other firewalls by the customer, the order appears in Spam or Junk emails. The customer needs to check from there. Any issues being occurred from the customer’s ISP, we will not be responsible and the customer will be billed.
  • 2.4. Progressive Delivery Policy: At a later stage, you are given the option to request a Progressive Delivery feature. As this option indicates, you will receive your order in parts or sections. We deliver each part of your order on the agreed deadline and await your comments and approval. Deadlines for approval or revision of each part or section can vary between 24-72 hours. If you do not adhere to the timelines, the overall deadline for your final paper is automatically extended by the length of time delayed. By choosing the Progressive Delivery option, you confirm that you agree to stay in touch with your assigned writer and give guidance when necessary. You also agree to provide feedback and approve the parts of the order delivered to you within the agreed deadlines. You will also progressively approve the order to ensure your requirements are met at each stage of writing.
  • Some limitations apply to the Progressive Delivery option: It does not apply to orders with deadlines from eight hours to three days and/or a total value of less than $200, but it is obligatory for papers with a deadline that exceeds or equals 7-10 days, with a total price over $600. You can select this option, if needed to contact us, for any other orders that do not fall under these limits.

Verification Process:

  • 3.1: We use a third-party payment processor (Bluesnap). Sometimes their anti-fraud system rejects the order and payment received from the customer due to using location or IP which is suspected.

Quality Assurance Policy:

  • 4.1: You have an option to request a work sample of the writer who is working on your order. There is a $5 charge for this service. A work sample contains three random pages previously completed by the writer. The system automatically generates all samples, so we cannot guarantee that they will only contain text and might contain, in addition, graphs, charts, images, statistics, calculations, or references. A work sample can be used only for quality assurance: it should not be copied or distributed. After your order is assigned to the writer, you have two hours to review the samples and request another writer if the samples tendered do not meet your expectations. We can change the writer at your request no more than three times on one order.

Revision Policy:

  • 5.1: We work to provide the best services and provide guaranteed satisfaction to customers. To facilitate our customers, the company is liable to provide unlimited revisions of completed paper until 15 days of completion of the order. These revisions will be provided free of cost.
  • 5.2: In case if the customer has not asked for any revision till 45 days after completion of the order then after 15 days, the customer will need to pay extra cost for revision.
  • 5.3: It is important to note that the writer requires time to cater to a revision request according to its nature and requirements which may vary from 24 hours to 3 or 4 days.
  • 5.4: The customer can also set a timeframe for revision as per his/her needs. 5.5: In case of the revision requires an additional word count than the original order or major changes, the writer may ask for payment accordingly.

Refund Terms and Conditions:

  • 6.1: In case if the customer has made the payment twice due to server error or browsing issue or any other issue, The Academic Papers UK will issue a refund for one payment that was paid by mistake while the company will keep the other payment which is genuine and paid to buy its services.
  • 6.2: The company will issue a full refund only if plagiarism is found over 30%. Please note that in such a case, you will need to provide us the Turnitin plagiarism check report. Without proof of plagiarism, it will not be accepted and no refund will be issued.
  • 6.3: In case if you get a low quality (either it has a large amount of grammar or spelling mistakes or it has poor grammar structure), work is not done according to the requirements of the customer as described in the order form and it needs some modifications then we will revise the work. To facilitate more we can change the writer free of cost. If after getting the minimum 3 revisions, the quality issue remains the same then the company is liable to issue a partial refund of up to 30% however, to qualify for it, the customer needs to provide detailed feedback and proof.
  • 6.4: In case if the customer has placed an order and the writer has not been assigned yet but the customer has opened a ticket to issue a refund then an 80% refund will be made. But however, during the work process, these terms and conditions will be applied.
  • 6.5: In case if the writer has been assigned and an order assigning email has been initiated by the writer to the customer and the customer asks for a refund then a partial refund will be issued which will be a maximum of 70%.
  • 6.6: If the writer has provided the customer with a draft of the paper and has proceeded to further work and then the customer asks for a refund, then the customer will be issued a partial refund of up to 50%.
  • 6.7: In case if the writer has completed the paper but not sent it to the customer and the customer asks for a refund then only a 25% refund from the total cost will be issued.
  • 6.8: After getting the completed work, the customer will not be able to ask refund besides the terms and conditions mentioned in 6.2 and 6.3 of the refund policy.
  • 6.9: Those customers who placed an order for the 24 and 48 hours deadline, are not eligible for order cancellation and they will be only able to get a refund in such cases as mentioned above, 6.2 and 6.3 applies.

Money-Back Guarantee

Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. All refund requests are processed within 4-6 business days.

  • 7.1: No Writer Was Found to Work on My Order: We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund and provide you with a discount code for your next order. If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Resolution Specialist reviews your claim and proceeds with an appropriate refund after you request it.
  • 7.2: My Paper Was Late: If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order. If due to some other reason the first version of a paper is delivered after the original deadline, you can request a recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now falls into the 24-hour delivery category, and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (11-14 days or longer) we refund 7% upon your request. If the first version of a paper is late and is not approved by you, you are eligible for a full refund and a discount for your next order as you might not need the paper anymore.
  • 7.3: The Revision of My Paper Was Late: Lateness refunds and price recalculation do not apply to revisions, since revision deadlines are set separately. In order to avoid confusion, please make sure you choose the correct deadline when placing an order. Your final submission deadline should correspond to the date when your paper is due and should exceed your first draft deadline by at least 30%, so that we are given a leeway for any possible revisions of your order.
  • 7.4: I Am Not Fully Satisfied With The Quality of The Paper. However, I Accept it, And Will Revise it Myself. I Request a Partial Refund. If you are not completely satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund by clicking the “Refund” button on your personal order page and choosing “I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund”. If you choose this option, you are automatically provided with the MS Word version of the paper. You then have 14 days to provide strong reasons and examples to back up your claim or your own revised version of our paper as supporting evidence. As soon as you do that, up to 40% could be refunded at the Dispute Department’s discretion. To request a partial refund after you have already approved the last version of your order, contact our support team in chat, over the phone, or through your personal order page for assistance. Failure to provide the information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible. All partial refund requests should be submitted by asking “Customer Support Representatives”, who are always online 24/7.
  • 7.5: I Am Completely Dissatisfied with The Quality of The Paper, So I Have Decided to Write it Myself. I Request a Full Refund. If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund. In case of a full refund request, the Company reserves the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases, and “publish online” means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used. Customers have the opportunity to review their orders and request additional corrections if necessary according to policies. However, once you have approved the paper, you cannot request a full refund. If you have at least once approved either the initial or the revised version of your paper by asking a customer support representative, you are only eligible for a partial refund. Please note that, although you are able to apply for a full refund for such types of services as editing, rewriting, proofreading, CV, cover letter, or resume, your paper will not be published online since it may contain your personal information. All full refund requests should be submitted through the “Customer Support Representatives” online 24/7 within 14 days from the time the paper is delivered.
  • 7.6: I Would Like to Receive a Refund for an Additional Service/Feature
  • 7.6.1: Progressive Delivery order: For orders using the Progressive Delivery feature, the deadline for a revision request is limited to 21 days after initial approval. Once you press the “Approve part” button in your Progressive Delivery and proceed to the next section of your order, you cannot request a refund for the previously approved part. You can receive a refund for only the last section of the order delivered to you. All parts of the order approved using the “Approve part” button become non-refundable once we start working on the next section. The 10% Progressive Delivery fee itself is non-refundable.
  • 7.6.2: Samples Service: The $5 deposit for our Writer’s sample service is non-refundable, so please make sure you check the samples provided on time. If you fail to request a different writer within the given time, we regard it as acceptance of the writer initially assigned.
  • 7.6.3: Editor’s Service: Please note that if you wish to receive a refund for the extra 30% editor’s service fee,  you must request it as a partial refund using the “Refund” button on your personal order page.
  • 7.6.4: Writer’s Category: If you pay the extra fee for an Advanced or ENL (English as a Native Language) writer, but we are unable to find one to work on your order at the time, and assign a writer with a lower category (such as Best Available) instead, the extra fee is refunded to you.
  • 7.6.5: Discount Code: Please use your discount code upon placing a new order, we do not issue refunds for discounts and they may not be applied once you have paid for the order.
  • 7.6.6: I Received My Completed Paper, But Forgot to Approve It: Please note you have 14 days to approve your order (or order the part for orders with Progressive Delivery feature). Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page. If you fail to request a revision or to approve your order (or order the part) within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.

Customer Validation Policy:

  • 8.1: You have an option to request a work sample of the writer who is working on your order. There is a $5 charge for this service. A work sample contains three random pages previously completed by the writer. The system automatically generates all samples, so we cannot guarantee that they will only contain text and might contain, in addition, graphs, charts, images, statistics, calculations, or references. A work sample can be used only for quality assurance: it should not be copied or distributed. After your order is assigned to the writer, you have two hours to review the samples and request another writer if the samples tendered do not meet your expectations. We can change the writer at your request no more than three times on one order.

Chargeback Policy:

  • 9.1: To minimise the rate of forced chargebacks, we have the right to verify the payment details and your identity. In case of any complaint that the customer has, the settlements will be made by the Q&A team of The Academic Papers UK.
  • 9.2: The settlement for the issue between the customer and the company must be settled within 10 days of the customer’s complaint which will go through the Q&A team of the company. The customer needs to send proof regarding the matter so that the Q&A team may review it.
  • 9.3: In case if the company fails to settle the dispute within 10 days then after 10 days, the customer is authorised to contact with bank or credit card company or his payment processor to file a dispute against the issue.
  • 9.4: In case if the customer does not follow paragraph 8.1 of the chargeback terms and conditions and contacts directly with the bank, payment processor, or credit card company without getting the settlement through the Q&A team of the company then no chargeback will be issued.

Disclaimer Policy:

  • The services provided by The Academic Papers UK are meant to assist the buyer by providing a guideline. The products provided through our services are intended to be used for research or study purposes.
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