By placing an order at www.theacademicpapers.co.uk, you are making an agreement with The Academic Papers UK. It is important for you to read our terms and conditions carefully. You should also understand that by placing order at our website means that you are agree with our terms and conditions.
The Academic Papers UK is responsible to keep the privacy of all its customers secret. Their personal or email details, payment or anything which may reveal the identity of customers, will not be shared with any person of the company or with any 3rd party on any cost.
Some pages like our “Contact Us” page and “Order Now” page require identity details like customer name, email address, address and phone number to remain interact until the order is completed. Customer is liable to provide all the details accurately so that company may verify if customer is genuine and placing order from his/her own personal credit card or any other payment method. The Academic Papers UK assures that these details will only be used to verify the payment details or to interact with customer till completion of order. These details will not be used for any other purpose.
We provide our customers the facility of direct communication with their assigned writers via official email IDs which are assigned to writers by the company. No other communication way is allowed and telephonic communication with writers or asking telephone numbers of writers is prohibited. This is to assure the identity of customer as well as our writer is secure. Hence customer can contact the writer either through email IDs of writer or through online customer support chat which is available 24/7.
We keep running our online services on paid hosting and promise that our customer representatives are online 24/7 however in case of scheduled maintenance on our servers, if customer support representatives are offline then you may communicate with them through our customer support representatives email which will be firstname.lastname@example.org.
While placing order with The Academic Papers UK, customer will have to provide all the information like email, address, phone number accurately. Failure to provide the original details will result in cancelling the contract which means cancelling the order.
While placing the order, customer needs to briefly describe the requirements of the paper and attach all the sources/documents which may be helpful for writer to understand the topic. Furthermore, if customer has library access then he/she can provide the library access details so that writer may get any information required to complete the paper however providing library access is optional. Customer has right to not disclose the library access details with us. In this case writer will get all the information related with course himself.
Customer is required to pay the full amount for the order in advance. However upon request from the customer and after mutual agreement, a custom discounted price link is generated (if available) else customer is required to make full payment.
We prefer payment in full however there is option for the customers to pay in two installments. For this purpose a customer can discuss with our customer support representatives and pay accordingly. We offer our customers to pay only 2 installments. 1st installment will be paid instantly while placing order while the 2nd installment will be paid after getting first draft of the paper.
As soon as company receives the payment from customer, a writer is assigned to work on paper of customer. Customer can ask any query directly from the writer. However in case if customer is not satisfied with the writer then customer may ask from customer support representatives to change the writer and hence a new writer will be assigned to work on the paper of customer.
Company is liable to provide the services on time or even before the delivery deadline. However in any case which are not under control of humans like storm or any other disaster, providing us wrong email contact in order form or any other issues like customer has changed the writer near deadline then the order delivery can be late. Instead of all these issues, customer will get his order on time.
All the completed papers are sent via email ID provided by customer in order form. When completed order is sent from us, customer is responsible to download it as soon as possible. In some cases using spam filters or any other firewalls by customer, order appears in Spam or Junk emails. Customer needs to check from there. Any issues being occurred from customer’s ISP, we will not be responsible and customer will be billed.
We use third-party payment processor (Bluesnap). Sometimes their anti-fraud system rejects the order and payment received from the customer due to using location or IP which is suspected.
We work to provide the best services and provide guaranteed satisfaction of customer. To facilitate our customers, company is liable to provide unlimited revisions of completed paper until 15 days of completion of order. These all revisions will be provided free of cost.
In case if customer has not asked for any revision till 15 days after completion of order then after 15 days, customer will need to pay extra cost for revision.
In case of if customer has made payment twice due to server error or browsing issue or any other issue, The Academic Papers UK will issue refund for one payment which was paid by mistake while company will keep the other payment which is genuine and paid to buy its services.
Company will issue full refund only if plagiarism is found over 30%. Please note that in such case, you will need to provide us Turnitin plagiarism check report. Without a proof of plagiarist, it will not be acceptable and no refund will be issued.
In the case if work you will get is low quality (either it has grammar or spelling mistakes or it has poor grammar structure), work is not done according to requirements of customer as described in the order form and it needs some modifications then we will revise the work. To facilitate more we can change the writer free of cost. If after getting the revision, quality issue remains the same then company is liable to issue a full or partial refund.
In case if customer has placed order and work is not started on it yet but customer has opened ticket to issue a refund then 100% refund will be made. But however during the work process these terms will be applied.
In case if writer has started work and customer asks for refund then a partial refund will be issued which will be maximum 75%.
If writer has provided customer draft of the paper and have proceeded to further work and then customer asks for refund then customer will be issued partial refund of 50%.
In case if writer has completed paper but not sent to customer and customer asks for refund then only 25% refund from total cost will be issues.
After getting the completed work customer will not be able to ask refund instead of the terms mentioned in 6.2 and 6.3 of refund policy.
Those customers who placed order for 24 and 48 hours deadline, they are not eligible for order cencellation and they will be only able to get refund and in such case, 6.2 and 6.3 applies.
We hate scammers. So to avoid internet scams, we have made our policies restricted to validate each client. We will validate each client’s information and will make sure that details in order form and payment details must match. We may check also IP address to validate if it matches with address of client that he entered. In case if any client enters payment details different than order form, then we will need a photo/screenshot of the front side of credit card or front side of government-issued ID card to validate that customer/client is not a scammer. In case if the customer fails to provide documents for validation, then we will cancel the order without any further notice.
To minimize the rate of forced chargebacks, we have the right to verify the payment details and your identity. In case of any complaint that the customer has, the settlements will be made by Q&A team of The Academic Papers UK. The settlement for the issue between the customer and the company must be settled within 10 days of customer’s complaining which will go through Q&A team of the company. Customer needs to send proof regarding the matter so that Q&A team may review it.
In case if the company fails to settle the dispute within 10 days then after 10 days, the customer is authorized to contact with bank or credit card company or his payment processor to file a dispute against the issue.
In case if the customer does not follow the paragraph 7.1 of chargeback policy and contacts directly with the bank, payment processor or credit card company without getting the settlement through Q&A team of the company then no chargeback will be issued.
We are committed to serve you in best way. We never compromise on quality of work and always deliver a best quality content to our customer so that they may get best marks in their dissertation, essay, coursework and other assignments.
By Gabrielle Santos